Make sense of the financial dispute.
Clear assistance with disputed transactions, account questions and vehicle financing issues—within the scope permitted for an Ontario licensed paralegal.
Discuss your matter
Start with the issue.
Each page explains our approach, the records to gather and the questions to consider.
Credit card & transaction disputes
Unauthorized transactions, disputed charges and bank complaint responses.
Auto financing & repossession disputes
Financing agreements, co-signer concerns, disputed balances and repossession notices.
Identity theft & disputed accounts
Disputed account ownership, identity-related records and financial-institution responses.
A complaint and a court claim serve different purposes.
Before selecting a route, identify the institution, the transaction or agreement and the result you are seeking. A complaint about handling, a request to reverse a charge and a claim for damages may require different evidence and procedures.
For federally regulated banks, the complaint framework provides for a written final response within 56 days. An eligible unresolved complaint may then be considered by OBSI; a dissatisfied customer can also seek OBSI review following an earlier final response, subject to eligibility and time limits.
Any representation or advice is limited to the services permitted under Ontario paralegal licensing rules. An inquiry is not a promise of representation in every financial or banking proceeding.
Official sources & further reading
- FCAC · Filing a complaint with a bank ↗
- OBSI · How the complaint process works ↗
- Law Society of Ontario · About paralegals ↗
Content reviewed November 4, 2026. Check the policy and rules applicable to the relevant date. This information is not individualized advice.
Tell us what happened.
Let’s identify the next step.
Share your contact details and select the type of matter. We will discuss the issue with you and explain the appropriate scope of assistance.