Establish the activity at the time of the loss
Relevant records may include trip history, platform status, dispatch instructions, business-use information and communications made around the incident. Preserve the records in their original form and note the applicable time zone.
We can help prepare a chronology explaining whether the vehicle was being used personally, on an accepted trip, carrying a passenger or performing another activity. The account should be based on actual records and recollection.
Identify the policies before arguing the result
Personal insurance, commercial insurance and platform-related coverage are not interchangeable. Review the relevant policy wording, endorsements, insured parties and the coverage period applying to the activity.
Where insurers direct you to each other, a focused submission can set out the agreed facts, identify the unanswered coverage question and request a written position. There is no blanket promise that every rideshare or delivery incident is covered.
Prepare the response and assess the next step
We can review allegations about use, disclosure or eligibility and help assemble the documents addressing the particular issue. A denial or reservation of rights should be considered on its actual wording rather than treated as a standard template problem.
Any representation is subject to the value, forum and authorized paralegal scope. Complex commercial coverage litigation may require a lawyer; an initial review should identify that issue rather than imply unlimited representation.
Questions about this service
Does being logged into a platform automatically establish coverage?
No. The applicable policy, activity and facts must be assessed.
Can you help when two insurers refer me to each other?
We can assess the correspondence and help prepare a focused request for a written position, within the agreed scope.
Official sources & further reading
Content reviewed November 4, 2026. Check the policy and rules applicable to the relevant date. This information is not individualized advice.