Separate your records from a disputed account.

Preserve the first evidence of the problem

Keep the statement, letter, credit-report entry or message that alerted you to the issue. Record when you first learned about it and what you reported to the institution. Use verified contact details rather than numbers supplied in a suspicious message.

We can help organize a chronology and identify which account-opening or transaction records may be relevant to the dispute. A request should explain the issue accurately without admitting an obligation that you dispute.

Make the dispute specific

Identify whether you dispute opening the account, authorizing a transaction, signing a guarantee or the amount being claimed. These are not necessarily the same question, and each may need different supporting records.

Where appropriate, we can help prepare correspondence asking the institution to explain the basis of its position and review the records you supply. We do not promise the removal of a credit entry or guarantee a particular investigation result.

Protect your information while seeking a resolution

Report suspicious activity promptly to the relevant institution. Review account-security measures through trusted channels. Do not share passwords, authentication codes or complete identity documents through this website.

After a conflict check and an agreed scope of work, a suitable method can be arranged for exchanging documents. Any court work or external representation remains subject to authorized paralegal scope.

Questions about this service